Shipping policy

DOMESTIC SHIPPING POLICY 

Shipment processing time

All orders are processed within 2-3 business days OR 3-5 days during busy times. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We will prepare your order as soon as possible and then send it with An Post Standard shipping. 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. 

INTERNATION SHIPPING POLICY

All international orders are shipped registered and tracked. Tracking details will be provided once your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

We recommend checking with your local customs authority before ordering if you are unsure whether such charges may apply.

Customs Delays

International shipments may be delayed due to customs clearance procedures beyond our control. We cannot be held responsible for delays caused by customs authorities.

Correct Shipping Information

Please ensure that all shipping details are accurate and complete at checkout. We are not responsible for delays, losses, or returned items resulting from incorrect or incomplete address information provided by the customer.

Refused or Unclaimed Shipments

If an international order is refused, unclaimed, or returned to us due to unpaid customs charges, import taxes, or failure to collect the shipment:

  • A refund will be issued for the product(s) only

  • Shipping costs are non-refundable

  • For orders with free shipping, the original shipping cost will be deducted from the refund amount

  • Any return shipping or handling fees charged to us may also be deducted from the refund where applicable

Lost or Damaged Shipments

If your international order is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and any relevant supporting information. We will assist in working with the carrier where possible.

By placing an international order, the customer agrees to these international shipping terms.